Privacy policy
📌 Introduction
The purpose of this privacy policy is to explain to you in a transparent manner how AS Mind Srl collects, uses, protects and shares your personal data when you use the Retroha website .
🔍 Data collected
We collect certain personal data when you:
- Fill out a form or create an account
- Place an order or subscribe
- Use our website or interact with our emails
The data in question may include:
- 📧 Email, name, surname, phone number
- 🏠 Billing and delivery address
- 💳 Payment information (encrypted, never stored in plain text)
- 🖥️ Browsing data (cookies, pages viewed, device used)
🎯 Processing purposes
We use your data to:
- 🛍️ Processing your orders and subscriptions
- 📬 Sending you our emails (confirmation, information, offers…)
- 📈 Improve our services and content through anonymous statistics
- 🔐 Ensure site security and prevent fraud
- 📣 To offer you personalized offers (if you have consented)
⚖️ Legal basis
In accordance with the General Data Protection Regulation (GDPR), our processing is based on:
- ✅ Your consent (for example, to receive our offers)
- 📑 The execution of a contract (order, subscription)
- 📚 Compliance with a legal obligation
- 📊 Our legitimate interest (analysis, improvement, fraud prevention)
🔐 Security and storage
Your data is securely hosted by our provider CloudWays . Technical and organizational measures are in place to prevent any unauthorized access, loss, or alteration.
📅 Shelf life:
- Active data: 3 years after the last activity
- Legal archiving: up to 7 years for accounting obligations
📤 Data sharing
Your data may only be shared with:
- Our technical partners (delivery, payment, emailing)
- Administrative or judicial authorities upon legal request
Under no circumstances will your data be resold to third parties.
🔄 Your rights
In accordance with the law, you may:
- 📄 Access your data
- ✏️ Have them corrected
- 🗑️ Request their removal
- ⏸️ Limit its processing
- 📥 Request their portability
- 🚫 You can object to certain uses (marketing)
To exercise your rights, contact us at:
- 📧 Email: info@Retroha.com
- 📮 Address: Rue Longue, 8, 6200 Châtelet, Belgium
🍪 Cookies
Our site uses cookies to improve your experience:
- 🧭 Measure the audience (Google Analytics or equivalent)
- 🎯 Offer personalized content
- 🔐 Ensure the security of your session
🕒 Shelf life: 13 months maximum
You can refuse or manage cookies in your browser settings.
📩 Contact us
For any questions about this policy or your data:
- Telephone: +32 71 49 76 56 | +33 1 89 88 33 21 (Monday - Friday (10am to 12pm then 1pm to 6pm)
- Email: info@Retroha.com
⚖️ Appeal
If you believe that your rights are not being respected, you can contact the CNIL (France) or the competent data protection authority in your country.
Last updated: April 20, 2025